EN
     bandiera lingua italiano bandiera lingua inglese
logo Aracne
Extracted from publication
La comunicazione parlata / Spoken Communication

Eh Cazzo! Adesso basta. Embodied and linguistic resources for managing anger in a business meeting
DOI:  10.53136/97912218188267
Pages: 107-127
Publication date: July 2025
Publisher: Aracne
Through Multimodal Conversation Analysis, we analyse the expression, management and co-construction of anger in institutional settings, taking as an entry point the linguistic and embodied resources mobilised by participants in interaction. The expression of anger does not only pertain to the individual’s inner and psychological-cognitive sphere: it is part of processes which are externalised and visibly co-constructed on the basis of the interactional contingencies of everyday conversations. Displaying anger in a business meeting setting has a purpose for the participants: obtaining a directive-compliant response to an urgent instruction. We show that anger is a multimodal package, made up of specific, visible and intelligible resources, effective for the execution of social actions. The expression of emotions emerges as an inter-actional and co-constructed process, aimed at achieving intersubjectivity, i.e., a shared understanding among the participants.
@racne marchio editoriale di Adiuvare S.r.l. Partita IVA 15662501004